Skip to content

Resources Available for Community Care Hubs (CCHs)

Getting Started

What is a CCH? A Community Care Hub (CCH) serves as a community-focused regional, statewide or multi-state umbrella organization that coordinates, centralizes and scales administrative functions and operational infrastructure on behalf of a network of community support providers – e.g., Area Agencies on Aging (AAAs), Centers for Independent Living (CILs) and other community-based organizations (CBOs).

The goal is to enhance efficiency, standardization, compliance, performance and quality on behalf of the network. The local providers that comprise the network provide community services to address whole person health and close care gaps through the CCH’s funding arrangements with health plans, health care providers, public health departments, Medicare and Medicaid programs, Veterans Administration Medical Centers, and more. 

A CCH may also offer programs and services directly to consumers through a variety of payment arrangements and may hold contracts with other government agencies to coordinate administration of programs and services across a region or state.

The Administration for Community Living (ACL), in collaboration with the Center of Excellence to Align Health and Social Care (powered by USAging’s Aging and Disability Business Institute), hosted a four-part Community Care Hub 101 Learning Series in Fall 2023. The series was designed for community-based organizations (CBOs) serving as community care hubs (CCHs) or interested in learning more about the community care hub model.

Additional Resources

  • Readiness Assessment: The Readiness Assessment is a tool that can be used to perform a self-assessment of your organization’s operational readiness for health care contracting. You will also find several additional assessment tools that Community Based Organizations (CBOs) and CCHs have found valuable.
  • Resource Guide for Developing a CCH: This guide is a high-level resource designed to assist non-profit organizations as they develop a CCH.
  • Contracting Toolkit: This toolkit will help prepare CBOs for contracting work by exploring the critical elements of CBO-health care contracts and includes a variety of resources to assist CCHs and CBOs through the process of contracting with health care organizations.
  • Guide to Healthcare Contracting: Similarly, this guide offers additional, in depth resources into leading contracting practices to effectively and efficiently address health-related social needs (HRSNs).”
  • Guide to CBO Contracting (for Health Plans): This resource is a guide designed to help health plans understand the nuances of working with CBOs to provide social care services to the plan’s members, including a discussion on CBO compensation.
  • CILs and CCHs: If your work includes a focus on people with disabilities, this is an introduction to contracting for Centers for Independent Living (CILs) that may be useful to you.

Stay Informed

To learn more and receive timely information about CCHs, please sign up for the Aging and Disability Business Institute’s (Business Institute) monthly e-newsletter. This newsletter features a “COE Corner,” offering information and resources to help CCHs strengthen their business acumen, learn about funding opportunities, and identify the latest news and research about CCHs.

For additional assistance, the Business Institute offers a consulting program. The consulting program is a paid service. Some of the work is performed by internal Subject Matter Experts (SMEs) on our staff and some of the work is performed by external consultants with whom USAging and the Business Institute have longstanding relationships.