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CCH Basics: A Four-Part Series

This series focuses on the “101” elements for creating a Community Care Hub (CCH). A Community Care Hub (CCH) serves as a community-focused regional, statewide or multi-state umbrella organization that coordinates, centralizes and scales administrative functions and operational infrastructure on behalf of a network of community support providers – e.g., Area Agencies on Aging (AAAs), Centers for Independent Living (CILs) and other community-based organizations (CBOs).

The goal is to enhance efficiency, standardization, compliance, performance and quality on behalf of the network. The local providers that comprise the network provide community services to address whole person health and close care gaps through the CCH’s funding arrangements with health plans, health care providers, public health departments, Medicare and Medicaid programs, Veterans Administration Medical Centers, and more.

A CCH may also offer programs and services directly to consumers through a variety of payment arrangements and may hold contracts with other government agencies to coordinate administration of programs and services across a region or state.