What is a Community Care Hub?
An infographic and definition to describe Community Care Hubs
A Community Care Hub (CCH) serves as a community-focused regional, statewide or multi-state umbrella organization that coordinates, centralizes and scales administrative functions and operational infrastructure on behalf of a network of community support providers – e.g., Area Agencies on Aging (AAAs), Centers for Independent Living (CILs) and other community-based organizations (CBOs).
The goal is to enhance efficiency, standardization, compliance, performance and quality on behalf of the network. The local providers that comprise the network provide community services to address whole person health and close care gaps through the CCH’s funding arrangements with health plans, health care providers, public health departments, Medicare and Medicaid programs, Veterans Administration Medical Centers, and more.
A CCH may also offer programs and services directly to consumers through a variety of payment arrangements and may hold contracts with other government agencies to coordinate administration of programs and services across a region or state.
The CCH infographic visually shows what a CCH is, what it does, who it works with – and how they work together – helping to make the concept of a CCH easier to understand.
Understanding the CCH infographic
Key information to help you better understand the infographic:
- The list of CCH functions (e.g., Compliance, Data Management and Security, Billing and Payment, etc.) is not intended to be exhaustive, only to illustrate some of the functions that CCHs most commonly perform.
- CBOs are pictured as being the base of the infographic because they are the foundation of the CCH model and form the network of service providers through which a CCH delivers services and supports.
- The blue ring encircling the infographic represents some of the most common services and supports coordinated by a CCH. A CCH may offer some, all or none of the services and supports listed, and may also offer others not listed.
- The blue tiles arranged in a circle around the CCH are intended to represent the individual CBOs in a CCH’s network, with the layers indicating that a CCH may work with more than one CBO to provide the same or similar services.
- The wedge-shaped keystones located between the CCH and each of the six blue tiles demonstrate the close working relationships that exist between a CCH and the CBOs in its network.
- The bidirectional arrows (e.g. between the CCH and Health Care Providers/Health Plans) illustrate that the flow of information is a two-way street. Many types of information can be shared between a CCH and health plans and clinical systems as well as with the CCH’s network of CBOs, including data and referrals. The arrows also show the positive impact a coordinated system like a CCH can have on whole person health for individuals and caregivers.
How do I get a copy of the CCH infographic?
To obtain a copy of the infographic, click the button below.
To view the CCH Infographic Branding and Usage Guidelines, click the button below.
How do I find and connect with CCHs across the country?
To see the National Map of CCHs, click the button below.
Brought to you by the Center of Excellence to Align Health and Social Care (COE), part of the Aging and Disability Business Institute at USAging, in collaboration with the National Association of Chronic Disease Directors (NACDD).
About the Center of Excellence to Align Health and Social Care
The Center of Excellence to Align Health and Social Care (COE), part of the Aging and Disability Business Institute at USAging, is supported by the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) through a cooperative agreement totaling approximately $12 million over a three-year period with 100 percent funding by ACL/HHS.
The purpose of the COE is to develop, expand, connect and support sustainable, high functioning aging and disability CCHs – and the networks of downstream providers that they lead – throughout the country through infrastructure funding and technical assistance.
About the National Association of Chronic Disease Directors
This project was supported by the Centers for Disease Control and Prevention (CDC) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $1,961,914 with 100 percent funded by CDC/HHS.
The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by ACL/CDC/HHS, or the U.S. Government.